Master of Science in Technical Communication
December 1993, University of Washington (College of Engineering)

Thesis: The effect of user input on icon interpretability

Course Work: Design of Instructional Graphics for Microcomputers, Technical Communication Theory, Computer-Assisted Communication, Usability Testing, Experimental Design, Statistics, Technical Editing, Computer Documentation, Research in Technical Communication, Seminar in Cognitive Psychology, Seminar in Technical Communication, Technical Communication Management

Noteworthy: Cumulative GPA of 3.95; Society of Technical Communication National Scholarship (1992)

Master of Arts in History
May 1986, University of Michigan

Course Work: Roman, Greek, and Ancient Near Eastern History; Anthropology; Latin, Greek, French, & Italian

Noteworthy: Cumulative GPA of 3.75; Rackham Regents' Fellowship (1985/86 and 1986/87); Boak Fellowship in Ancient History (1984/85)

Bachelor of Arts in History (Minor in Art)
May 1984, Texas Tech University 

Noteworthy: Cumulative GPA of 3.91; graduated Summa Cum Laude; National Merit Scholarship (1980/81 through 1983/84); Chosen by Dean of College of Arts & Sciences to be commencement speaker (1984)