Product & Company	Product Description	Lisa's Responsibilities
System Center Operations Manager Microsoft	Allows IT professionals to monitor the health and performance of IT resources, services, and infrastructure	Interaction and visual design for new features and UX improvements; two product releases
Live Search (Bing) Microsoft	Search engine	Interaction design for several standardized UI elements; evelopment of a graphical/navigable site map (for MS internal use); IA and implementation of a Search UX guidelines web site (for MS internal and partner use)
Glofun Labs Web Site Glofun Labs	Multiple iterations of company web site for Glofun Labs	All aspects of design and implementation; all writing not explicitly attributed otherwise; editing
GPS Fishtrap Glofun Labs	Location-enabled game for mobile phones	Game design; art; UI design; Help text
Glofun RayGun Glofun Labs	Location-enabled game for mobile phones	Art; UI design; help text
Excelsior Bonifico Company Web Site Excelsior Bonifico Company	Company web site of the Excelsior Bonifico Company	Layout; implementation; some writing; editing
Data Protection Server Microsoft	Continuous, disk-based backup and recovery solution	Conducted a series of conceptual design workshops (with PM and dev participants); developed conceptual model for entire product; designed/specified overall UI "container"; monitored design consistency of various UI components and worked with PMs to resolve troublesome UI issues; supervised a contract visual designer; worked with usability engineer to carry out iterative user studies; reviewed UI text for entire product
File Server Resource Manager Microsoft	A suite of tools that allows administrators to understand, control, and manage the quantity and type of data stored on their servers.	Provided UI design feedback and recommendations for web and MMC user interfaces.
Storage Manager for SANs Microsoft	Microsoft Management Console (MMC) snap-in used to configure simple SAN-based storage arrays	Conducted a series of design workshops (with PM and dev participants); designed/specified UI; worked with usability engineer to carry out user study.
Enterprise Storage Division "Concept Car" Microsoft	A high-level concept design for storage management three to five years in the future	Defined users/roles, features, and scenarios; supervised a contract UI designer, who developed screenshots
Tutorial: Wearable Computing UI Development ISWC 2002	Half-day tutorial on UI design and development presented at International Symposium on Wearable Computing	Co-taught with Tangis company president;  developed and presented curriculum covering development process and interaction technologies (slides 36 - 78)
Tangis In-Motion UI Tangis Corporation (defunct)	A generic application UI optimized for mobile computing	Served as UI design lead through two full release cycles; conducted numerous user studies.
Tangis Application Builder Tangis Corporation (defunct)	A desktop tool for rapidly prototyping and developing applications that use the Tangis UI	Served as UI design lead through two full release cycles; provided all visual design; conducted several rounds of usability tests; wrote and edited portions of online help.
FireWire Guidelines Apple Computer	Developer guidelines for FireWire devices	Drafted guidelines for 3rd party developers of FireWire devices.
b3interactive.com B3 Interactive (defunct)	Corporate web site for an e-services startup	Served as information architect and writer for entire site; as Practice Leader for User Experience, contributed one UI design article to the Workshop section.
Online Customer Service AT&T Wireless	Customer service web site	Assessed overall usability of web site; identified and prioritized usability issues; offered specific recommendations for improvement.
Management Console Attachmate	Distributed software management application for installing, monitoring, and managing applications and files on networked PCs	Designed a setup wizard for configuring Management Console.
WorkWise Data Agent Server WorkWise, Inc. (now Global Software, Inc.)	Software for automating computer-based business tasks.	Assessed overall usability of current design; identified and prioritized usability issues; offered recommendations for short-term improvements; proposed design process for long-term usability improvements.
WatchGuard Security Management System WatchGuard Technologies	Software for configuring and managing an "appliance" style firewall	Assessed overall usability of current design; identified and prioritized usability issues; offered recommendations for short-term improvements; designed user interface for the next release; conducted usability study for short- and long-term solutions.
AnswerExpress Support Suite Intel Corporation	Web site providing point-of-sale information about Intel's AnswerExpress, a suite of PC support services	Assessed overall usability of web site; identified and prioritized usability issues; offered recommendations for improvements.
ServerBuilder Web Site Intel Corporation	Web site for helping resellers identify parts and assemble Intel-based server systems	Assessed overall usability of web site; identified and prioritized usability issues; offered recommendations for improvements.
Control Panels Guidelines Apple Computer	HI guidelines for developers of Macintosh control panels, part of the System 8 SDK	Identified, researched, and resolved UI design issues related to control panels; drafted guidelines; conducted reviews.
Apple Network Administrator Toolkit (2 releases) Apple Computer	Comprehensive suite of network management tools: At Ease for Workgroups, Network Assistant, User & Group Manager	Identified and prioritized usability and consistency issues; worked with team members to resolve them; supervised the work of a graphic artist.
Macintosh OS Usability Competitive Analysis Apple Computer	Competitive analysis of Macintosh System 8 and three additional operating systems in terms of support for mobile computing	Used, evaluated, and rated four computer systems; drafted a report; made a formal presentation of findings.
Location Manager Apple Computer	A utility for saving and switching configuration sets.	Worked with marketing and engineering to refine the product definition; designed user interface; conducted iterative user studies; identified and resolved issues relating to various product groups at Apple; drafted UI specifications.
XactLabs Automated Backup and Recovery Software MCI & XactLabs (now Atrieva)	Automated backup and recovery system	Assessed overall usability; identified and prioritized usability issues; offered recommendations for improvement.
Apple Universal Remote Control Apple Computer	Remote for controlling a television tuner, cable, VCR, and interactive TV	Conducted an in-home usability study evaluating Apple and other remotes.  Supervised a complementary lab study conducted by a consultant.
Disk Image Mounter Apple Computer	A simple utility that allows disk images to be used as if they were actual disks	Designed user interface; drafted UI specifications.
Sound & Displays Apple Computer	A control panel for configuring complex AV systems	Proposed concept; designed user interface; built prototypes; conducted 2 rounds of user studies and supervised 2 more; identified and resolved issues impacting related product groups at Apple; drafted UI specifications.
Password Security Apple Computer	A control panel for preventing unauthorized access to data on portable computers that are lost or stolen	Designed user interface; built prototypes; drafted UI specifications.
Control Strip Apple Computer	A utility that provides quick access to frequently-used configuration settings	Identified and prioritized usability issues; conducted a user study; proposed specific recommendations for improvement.
Energy Saver Apple Computer	A control panel for adjusting energy conservation features on EPA-compliant desktop computers.	Designed user interface; built prototypes; conducted a user study; drafted UI specifications.
Assessment of Advanced Traveler Information Systems Washington State Department of Transportation and University of Washington	Study of four computer-based traffic information systems in western Washington.	Developed a taxonomy for Advanced Traveler Information Systems; developed a methodology for evaluation of their usability and effectiveness; conducted a field study of Traffic Reporter (at the time available at a kiosk in Westlake Center, now web-based); performed statistical analysis of results; composed first draft of final document.
Flight Management Computer Boeing	Macintosh-based simulation of a flight management computer under development	Conducted a user study; offered specific recommendations for improvement; redesigned user manual.

 Projects